Your privacy is our priority. This document clearly explains how svip collects, uses, stores, and protects your personal information at all times.
We take our responsibility as custodians of your personal data seriously. The following are the core principles that guide how we handle your information.
All data transmitted between your device and SVIP servers is protected with SSL 256-bit encryption — the same security standard used by leading banking institutions in Malaysia.
Member personal data is stored on servers protected by strict access controls, multi-layered firewalls, and 24/7 security monitoring. Access to your data is restricted to authorised personnel only.
You have the full right to access, correct, or request the deletion of your personal data. SVIP respects these rights and processes every request within the stipulated timeframe.
SVIP does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — we only use it for platform operations.
SVIP's privacy practices comply with internationally recognised data protection standards, ensuring your data is handled according to industry best practices wherever it is processed.
In the event of any security incident involving your data, SVIP will notify you within the timeframe required by applicable legal obligations.
This Privacy Policy ("Policy") describes SVIP's ("we", "Platform") privacy practices regarding the collection, use, disclosure, and protection of your personal information when you use our website, mobile app, and all services operating under the SVIP brand.
By registering an account or using any SVIP service, you agree to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
This Policy applies to all SVIP platform users regardless of access method — whether via a web browser on a computer, smartphone, or through a mobile app downloaded from the Download us.
SVIP collects various types of personal data depending on your interactions with our platform. Below is a summary of the data categories we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, transaction history | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, activity logs, platform preferences | Automatic |
| Verification Documents | Copy of identification card, bank statements, verification selfie | Mandatory (KYC) |
Your personal data is collected through several key channels:
SVIP uses the personal data collected for the following purposes, all of which are necessary for platform operations and the delivery of services to you:
SVIP does not sell your personal data. However, in certain limited circumstances, we may need to share your information with the following parties:
The svip platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the SVIP platform and your experience as a member.
SVIP implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.
Key security measures we have in place:
Data Retention Period: SVIP retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Policy. Following account closure, certain data may be retained for an additional period to fulfil legal obligations, resolve disputes, or enforce our agreements — typically not exceeding seven (7) years in accordance with applicable financial regulations.
As an SVIP member, you have the following rights regarding your personal data. We fully respect these rights and will process each request within 30 days of receipt.
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in our records.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in certain specified circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
The svip platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
Should we discover that personal data of a minor has been collected, we will take immediate action to:
SVIP reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes take effect immediately upon publication on our platform.
For material changes, we will provide notification via:
We encourage you to review this Privacy Policy periodically. The last updated date is always displayed at the top of this document. Continued use of the SVIP platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly.
The svip Data Protection Team can be reached via:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and will always strive to resolve any concerns fairly and transparently. Your satisfaction and trust are our priority at SVIP.
SVIP protects your privacy at every step. Register an account today and enjoy a safe, fair, and responsible online entertainment experience.